About Us

Mahabal Associates is a premier debt collection agency that provides specialized recovery services to Non-Banking Financial Companies (NBFCs), fintech companies, and registered banks. Established with a vision to transform the debt collection landscape, we combine industry expertise with ethical practices to deliver results that benefit both our clients and their customers.

Our Mission

Our mission at Mahabal Associates is to redefine debt recovery through professionalism, integrity, and compliance. We aim to support financial institutions in managing their credit portfolios efficiently while ensuring fair and respectful treatment of debtors. We aim to build trust and maintain long-term relationships with our clients by consistently delivering outstanding service.

Our Vision

At Mahabal Associates, our vision is to become the leading debt collection agency renowned for our ethical practices, exceptional recovery rates, and unwavering commitment to compliance. We strive to set new standards in the industry by fostering a culture of integrity, professionalism, and innovation.

Our Values

• Integrity: We uphold the highest ethical standards in all our operations, ensuring transparency and honesty in our interactions.
• Professionalism: Our team is committed to maintaining a professional demeanor, and providing courteous and respectful service at all times.
• Compliance: We strictly adhere to the Code of Conduct (COC) guidelines of the Reserve Bank of India (RBI), ensuring that our practices are fully compliant with regulatory standards.
• Customer-Centric: We focus on creating positive outcomes for our clients while treating debtors with dignity and respect.

Our Approach

At Mahabal Associates, we utilize a dual approach to debt collection, combining the strengths of our telecalling and field teams to achieve comprehensive coverage and personalized contact:

• Telecalling Team: Our telecalling professionals are skilled in effective communication techniques, using advanced technology to reach out to debtors and negotiate settlements.
• Field Team: Our on-the-ground field team handles complex cases that require personal visits, ensuring thorough follow-up and resolution.

Compliance and Integrity

Compliance with the RBI's COC guidelines is central to our operations. We are committed to maintaining the highest standards of transparency, accountability, and ethical conduct. Our team undergoes regular training to stay updated on regulatory changes and best practices, ensuring that our collection methods are respectful, fair, and legally sound.